How to Pool, Sauna, Hot tub

Frequently Asked Questions

Have questions? Here are the most frequently asked questions.

Do you have questions about the upkeep of your fireplace, swimming pool, hot tub, sauna or barbecue? Here are some of the questions we often receive at Hearth, Pool and Patio. However, if you don’t see your question answered below, please come into the store or contact us. 

Why do different pellets seem to burn differently in my stove?

The quality of the fuel being fed into a pellet stove is very important. The better quality pellets will offer a higher BTU rating and produce less ash. It is highly recommended that only hardwood pellets be used, with low moisture content.Some pellet stove owners prefer pellets made from softwoods, such as pine and cedar; however, resins in these types of woods will produce creosote and a higher instance of "clinkers". Clinkers are a hard, black, glass-like substance that sometimes accumulates in the combustion area of the pellet stove and, unless removed, will impede the flow of combustion air within the burn chamber.

What is a BTU?

The term BTU (or British Thermal Unit) is a standard measurement unit used to describe the energy value of heat. One BTU is the amount of energy needed to warm one pound of water one degree (F) in one minute.

Does Hearth Pool and Patio do WETT inspections?

Yes, we do. Most insurance companies require any wood burning appliance, including pellet stoves, to be WETT certified. (WETT is an anagram for Wood Energy Technology Transfer, the regulating body that administers the wood installation code & guidelines). For more information regarding WETT inspections, contact David Moynan at

Does my gas fireplace need servicing?

Your gas fireplace requires regular servicing. Dust and debris will inhibit the efficient performance of your fireplace, and the regular heating and cooling cycles will deteriorate some essential safety features designed into the unit that are meant to keep you safe. Contact Hearth Pool and Patio for your annual fireplace service.

Does my pellet stove need regular servicing?

Yes! A pellet stove is a wood burning appliance. As such, it creates ash during the combustion process that accumulates in the venting and must be cleaned. The ash tends to accumulate anywhere it can find a resting place, including inside the essential air intakes and exhaust ports within your stove. If left unchecked, the ash will eventually plug your stove and prevent it from operating. Hearth Pool and Patio will service your pellet stove and ensure it is operating at peak efficiency.

My pool is green. What can I do?

Bring in a water sample to 149 Black Road. We will help you bring back your crystal clear water.

Still have questions?